What We Believe: We Respond
At Empower Rental Group, we know that actions speak louder than words. One of the values that defines who we are is We Respond.
It sounds simple, but the impact is profound. Responding isn’t just about answering a phone call or replying to an email—it’s about showing that we care, acting with urgency, and following through for every customer and teammate.
Why Responding Matters
Think about your own experiences with companies that don’t respond promptly. Endless phone menus. Long waits. Unanswered questions. Frustration builds quickly, and it leaves customers feeling like just another number. At ERG, we refuse to let that happen.
Our customers choose us because they know we will respond—not only quickly, but with care, competence, and accountability. Whether it’s a piece of equipment down on a jobsite, a billing question, or a safety concern, we are there in the moment, fully engaged, and committed to solving the problem.
The Power of Responding
A culture centered on response sets us apart. It ensures that our customers feel heard and valued. It strengthens trust. It allows our teams to collaborate seamlessly and resolve issues before they escalate. Responding isn’t just good service—it’s a competitive advantage.
Many larger companies have lost touch with this principle over time, focusing more on metrics or growth than the people they serve. At ERG, that will never happen. Responding is part of our DNA. It’s how we show that we care, how we build and maintain relationships, and how we demonstrate that our promises mean something.
ERG has the best, hands down, customer service department of any rental shop I have ever used. Renting a skid steer, I ran into an issue with the machine not operating at full potential. I advised BJ of the problem and she defused my frustration and treated me with respect.
I one hundred percent (100%) would recommend anyone needing a rental to call BJ. She is the best! With over 25 years in the industry, she knows customer service and understands the power of being kind, caring, considerate, helpful, and honest.
Our Commitment
We Respond is one of the foundational beliefs that guides everything we do, alongside keeping our teammates and customers safe (We Do Safe) and showing genuine care (We Care). Together, these values create a culture where people and equipment are protected, problems are solved quickly, and customers can trust that we are fully invested in their success.
At ERG, responding isn’t optional—it’s essential. It’s how we demonstrate our reliability, build lasting partnerships, and continue to stand out in the industry.