At Empower Rental Group, our values define the kind of partner we strive to be for our customers and the workplace we aim to cultivate for our employees. One of the values that guides us every day is We Own It.
We Own It means we take responsibility—fully, consistently, and without hesitation. Whether we’re supporting a customer on a job site, working with a vendor, or collaborating as a team, ownership is at the core of how we operate.
Putting Ownership Into Action
When a customer calls with any needs regarding their equipment, we act quickly. We stay engaged until the customer is satisfied and they’re back up and running because to us, ownership means owning the whole process – from that initial call to following through to a resolution.
Safety is another place where ownership matters. If we see something that doesn’t look right, we step in. We help each other stay safe, because every employee and every jobsite matters.
While we strive to avoid mix-ups, we take responsibility and make it right if they arise. Whether it’s a billing question or a communication issue – we take responsibility and make it right.
By working the problem, involving the right people and ensuring our customer is satisfied, everyone wins. No excuses. No passing things off. Just results.
owning the whole process – from that initial call to following through to a resolution.
Safety is another place where ownership matters. If we see something that doesn’t look right, we step in. We help each other stay safe, because every employee and every jobsite matters.
While we strive to avoid mix-ups, we take responsibility and make it right if they arise. Whether it’s a billing question or a communication issue – we take responsibility and make it right.
By working the problem, involving the right people and ensuring our customer is satisfied, everyone wins. No excuses. No passing things off. Just results.
Without a doubt, the best rental place I’ve ever visited. Everyone is very friendly. One of the equipment broke. I just had to go and replace it. No need to fill out a lot of paperwork or requirements. I recommend it.
A Value Rooted in Our Culture
Ownership isn’t a new idea at ERG. It’s something our team has lived and talked about for years, and it’s one of the qualities that sets our organization apart. During the development of our What We Believe Statements, many employees shared ideas that ultimately shaped the final wording of We Own It.
Here are a few of the perspectives that inspired this value:
Though the wording varied, the message was consistent: great companies are built by people who take responsibility.
Ownership Defines Us
As ERG grows, We Own It will continue to shape how we serve customers, how we work together, and how we show up in every community we’re part of. It’s not just a statement of what we value—it’s a promise about who we are.